Choose your device

Do you have an OBD or a 12V device?

OBD

12V

Installation guide (OBD)

Follow these quick and easy steps to connect your Telematics Device

Plug in your Telematics Device

Your Telematics Device is inserted into your car’s OBD-II (On-Board Diagnostic) port. This provides access to the data from the various systems of your vehicle.

It is usually located just under the dashboard behind the steering wheel, but this can vary depending on the make and model of your car. It can also be found in the engine bay, under the handbrake and in the luggage compartment.

Where is my obd port?

Installation guide (12v)

Follow these quick and easy steps to connect your Telematics Device

Step 1

Locate the 12v Port in your car

Your 12v Port should be found in the front of your car. They are usually located on or around the dashboard, centre console (near the gear stick) or in the boot
Refer to your vehicle owner manual, if you are having trouble locating the Port
Can’t find your 12v port? Please read our FAQs

Step 2

Plug your Device into your car's 12v Port

Insert the plug end of the Smartplug™ into the 12v port
Ensure the plug is fully inserted and staying in place
Feed the attached cable into the passenger footwell
Any queries? Please read our FAQs

Step 3

Secure the Device

Using the Velcro® provided, secure the black box onto the carpet on the side of the centre console (as shown here) or directly underneath the passenger seat, secured to the car floor carpet. DO NOT fit to the loose mat itself. Read our FAQs for further advice.
Ensure it is firmly in place.
Tuck any loose cable under the passenger mat.

Step 4

Check your Device has power

Now your Device is installed, turn on your ignition
Check there is a dim blue light on the 12v USB port
If you do not see a blue light, read our FAQs

Step 5

Activate your Device and download the app

Your Device will be activated and communicate with us after you have completed a couple of trips. The app will let you know the device is connected to us and recording your trips
If after 3 or 4 trips, your app is not reporting those trips, then please read our FAQs

Step 1

Locate the 12v Port in your car

Your 12v Port should be found in the front of your car. They are usually located on or around the dashboard, centre console (near the gear stick) or in the boot
Refer to your vehicle owner manual, if you are having trouble locating the Port
Can’t find your 12v port? Please read our FAQs

Step 2

Plug your Device into your car's 12v Port

Insert the plug end of the Device into the 12v port
Ensure the plug is fully inserted and staying in place
Feed the attached cable into the passenger footwell
Any queries? Please read our FAQs

Step 3

Secure the Device

Using the velcro provided, secure the black box onto the carpet on the side of the centre console (as shown here) or directly underneath the passenger seat, secured to the car floor carpet. DO NOT fit to the loose mat itself. Read our FAQs for further advice.
Ensure it is firmly in place.
Tuck any loose cable under the passenger mat.

Step 4

Check your Device has power

Now your Device is installed, turn on your ignition
Check there is a dim blue light on the 12v USB port
If you do not see a blue light, read our FAQs

Step 5

Activate your Device and download your insurance app

Your Device will be activated and communicate with us after you have completed a couple of trips. The app will let you know the device is connected to us and recording your trips
If after 3 or 4 trips, your app is not reporting those trips, then please read our FAQs

FAQs

Having problems installing your Telematics Device?

What is a Telematics Device?

A Telematics Device is a small device that fits into your vehicle’s 12v Port (commonly known as the cigarette lighter). There are two parts to the device, the telematics device – this is the part that goes into the 12v port and the black box – this is the part that collects all your driving data.

What is the Velcro for?

The Velcro is to be stuck to the back of the black box part of the Telematics Device. This is to ensure it is securely placed onto the carpet part within the footwell or under the passenger seat.

DO NOT fit to the loose mat in the footwell.

Why is the Telematics Device installation position so important?

It is important the Telematics Device is securely fixed to the carpet either on the side of the centre console or under the passenger seat, using the Velcro provided. Here it is less likely to be kicked or disturbed and the Velcro stops the Telematics Device from wobbling/moving which will help avoid any false/incorrect crash alerts.

How do I know the Telematics Device is working?

Once you have plugged in the plug part of the Telematics Device, we suggest you start the vehicle’s ignition and a dim blue light should be visible on the plug. This light confirms the 12v Port is working.

You should also have two different coloured lights on the black box part of the Telematics Device. It may take a 15 – 20 minute trip, for these two lights to appear.

I have no blue light on my Telematics device.

Your Telematics Device should display a dim blue light almost immediately. If this does not get the blue light displaying, it may be there is an issue with your 12v Port.

My Telematics Device does not fit in my 12v Port?

All 12v Ports tend to be a generic size and the Telematics Device is designed to fit very snug, so it remains in place.

Should you continue to experience problems fitting the plug, please call us on 0333 772 0489.

I can’t see any of my trips on my my insurance app

Your app may not display any trips until you have completed 3 or 4. If after that your trips are still not visible, please contact us on 0333 772 0489 and we will be able to assist you further.